CARE OF OUR JEWELRY
All of our pieces are created with care in our studio. Please follow care instructions:
No rough wear. Do Not expose to moisture, lotions, or perfumes.
Please store your piece in a soft, dry cloth away from other pieces of jewelry, the image may become scratched. Please reuse the anti tarnish paper (included in shipping) to protect your piece from tarnishing. (this step will decrease the need to polish).
Polishing: do NOT POLISH the illustrated area of your piece. This may strip the image protection away, and in addition strip the image. Polish only the sterling area with a jewelry polishing cloth.
1. I just placed an order, how long will it take to receive my purchase?
-All our orders are shipped seven (7) days from the payment date (sometimes less).
-We process orders Monday through Thursday only (holiday exceptions).
-We do not ship too P.O. Boxes or business addresses.
-Signature is required.
2. I have not received my item yet, is it lost?We recommend you contact the shipping partner DIRECTLY. Potere Azure Jewelry does not have any control over your piece(s) once they have departed our studio. Potere Azure Jewelry is NOT RESPONSIBLE FOR LOST OR STOLEN SHIPMENTS DURING TRANSIT OR DELIVERY.
PLEASE NOTE: we DO NOT ship to PO BOXES or Company Addresses (wholesale exception).
3. Can you resize a ring?
No, sadly our rings are delicate and resizing would harm the image. Please double check your ring size before ordering. Sizers can be purchased from third party sites and from retailers.
4. I have allergies to certain metals...
We work in 925 Sterling Silver, Gold, & Copper. Most of our metals are finished with a micro polish. If you have allergies to metals please contact us before you order.
5. Are any of your items at a local retailer?
None of our fine jewelry is available at a retailer. Some of our pieces are available, for purchase at Art Galleries. Please sign up for our email list for current updates. In addition, our line of "Tater n Tot", illustrated jewelry is available at Confluence Gallery in Twisp, WA.
6. Do you offer wholesale?
We do offer wholesale. Please contact us directly if your interested in wholesale at Sales@potereazurejewelry.website
7. Stones/ Gemstone Care:
We include information on the care and maintenance of your stone upon shipping.
8. I broke a piece I purchased from you, can you repair it?
In most cases we can repair your piece but please keep in mind that, if we must repair the image, it will not appear 100% identical to the original you purchased. Our pieces are hand illustrated and it is nearly impossible to recreate the original drawing.
**Please email us (use the "Contact Us" email form on our website) in regards to the repair. There is a fee associated with any repair. We will respond to your email if we feel we can repair the piece.
* Until the item is received in our studio, we are unable to offer an estimate.
*We will do repairs at our discretion only and on a case-by-case basis.
We do not repair jewelry that is not from Potere Azure Studios.
9. How is my item Packaged?
We package each piece, separately, in a small gift box. Each piece is wrapped in paper and sealed. Our statement rings will be packaged in soft pouches, should they not fit in a standard ring box. All pieces are packaged to be moisture resistant but not water proof.
Custom Gift Wrapping is available. Please add the item to your shopping cart before purchase. You item will be shipped, professionally gift wrapped with a ribbon, care card will be enclosed.
10. Do you take custom orders?
We do not, currently take custom orders.
11. Gift Cards/ Gift Certificates?
At this time we do not offer these items.
POLICIES, RETURNS, SHIPPING, PRIVACY
RETURNS/EXCHANGES: We certainly want you to adore your new piece(s). We take great care to describe & photograph all products to show & relate all details to the best of our abilities. We cannot accommodate for the variables in computer monitors. Alas, if for some reason you are not completely satisfied, we will accept UNWORN pieces in their ORIGINAL CONDITION, with NO SIGNS OF WEAR or DAMAGE within 7 days of recent. Any returns after this time frame are only accepted on a case-by-case basis & will be subject to a 50% RESTOCKING FEE. Should your return be outside of the 7-day return policy, please email us before sending in your piece.
**Please, DO NOT SHIP ANY ITMES BACK TO US UNTIL YOU HAVE RECEIVED A CONFIMATION FROM US THAT WE WILL HONOR YOUR RETURN!
Pieces returned outside of the 7-day return policy, without prior email approval, may be refused and is the total & complete responsibility of the customer to pay for shipping to return the piece(s) to the consumer. Accepted & complete return forms will have a shipping address in the confirmation emails.
REFUNDS: are issued to the original payment method. An email confirmation of your refund will be sent to your email on file. You should see the credit back to your account in the normal banking *3-5 business days. We do not offer return/gift cards for returned items at this time.
Shipping of accepted returns: Shipping costs are not refundable, Potere Azure Jewelry and our online store is not responsible for any shipping costs or lost items in shipping. **Please insure your items when shipping.
*Transaction times can vary from bank to bank so we cannot guarantee return deposit times.
HOW TO RETURN YOUR ITEMS: Once you have received an approval email please package the item in the original packaging, place in a box with ample packing materials (padding) to protect the piece(s) during shipping. Potere Azure Jewelry will not be responsible for poorly repackaged pieces or damage during the shipment in any way. Potere Azure Jewelry has the full right to deny credit if the piece(s) returned do not meet our criteria for our return policy agreement. Potere Azure Jewelry is not responsible for tracking your return and are unable to issue a refund for lost and/or damaged goods.
*Special Orders & Custom pieces are FINAL SALE and are NOT Eligible for returns or exchanges.
EXCHANGES: Sorry, we are unable to offer exchanges at this time.
CANCELATIONS: You can cancel your order, via Pay Pal up to 12 hours after order has been placed.
SHIPPING: Potere Azure Jewelry has no control over what happens once the piece(s) have departed our studio. Potere Azure Jewelry is not responsible for packages that are lost or stolen in transit. We recommend contacting USPS directly if you think you package is lost/stolen.
We will provide the purchaser with a tracking number upon purchase. Our business is not responsible for packages that are returned to Potere Azure Jewelry studio due to an incorrect shipping address. Customers will be responsible for forwarding shipping costs on these terms.
*All our orders, with the exception of custom orders, are shipped within 7 (seven) days of purchase/payment date, if not sooner. We process Monday through Thursdays, PST, business hours. Orders placed over the weekend and on holidays will be processed the next business day.
*All our pieces are handmade, one of a kind, originals and custom orders require more fabrication time. Should your order be time senstive, please contact us or add a note to your order. We will do our best to get your order out on time. We are unable to guarantee shipping dates for your orders. We will try our best to meet your deadline. Standard shipping does not include insurance and has limited tracking info.
TARIFFS/CUSTOMS: Potere Azure Jewelry is not responsible for tariffs assigned or customs hold-ups and fees. These fees are the sole responsibility of the purchaser.
PRIVACY: Potere Azure Jewelry does not sell or use your private contact info in any way other than when you sign up (voluntarily ) for our newsletter. Our newsletter is connected to Mailchimp, please select your privacy preferences when signing up. Any information collected here is solely collected by the credit card and banking institutions in regards to the completion of the purchase. Addresses, physical or email, are collected for the sole purpose of shipping said purchase or if you select to be a member in our email program. Our email program will lonly send you emails if you have chosen to receive emails from us. We only send emails to you, no more than once or twice a month, and as a follow up after a purchase. These emails are for the purpose of notifying customer of product shipments, info, sales, out of stock info, and general news, satisfaction, and promo codes.
If you would like to be removed from our email list: please select the proper selections in your email sign up and upon your purchase.
Thank you for shopping with us.